Showbie Solo Pro Refund Policy
We’re sad to see you go!
Whether you're switching from monthly to annual, upgrading to a school account, or retiring from teaching, we want to help make this transition easier.
Here are our refund policies for Showbie Pro:
Monthly Solo Pro
Subscribers can request a full refund up to 7 days following their subscription start date. Requests for refunds following this period will not be fulfilled.
Annual Solo Pro
Subscribers can request a full refund up to 30 days following their subscription start date. Please note requests for refunds following this 30 day period will not be fulfilled. If you do not require a Showbie Pro license for the duration of an entire year we recommend purchasing our monthly solo Pro subscription to better serve your needs.
Transitioning from Solo Pro to School Subscriptions
If your school or district purchases licences for teachers at any time during your subscription term we will gladly provide you with a prorated refund on your annual solo pro subscription.
If you would like to request a refund on a recent subscription purchase or renewal contact firstname.lastname@example.org.
- Your credit card may apply additional fees when exchanging from non-US currency.
- Refunds will be issued by the payment method used for the billing cycle.
You can cancel an upcoming renewal through your Account Management page in Recurly or you can fill out our cancellation request form.
Purchased Pro from iTunes?
Please contact Apple Support so that they can help you with a refund.