You shall (not) pass!

This message appears if the password you use doesn’t match the password Showbie has:

Unable to Login
Invalid username and/or password.

No worries! There’s a couple different ways to recover your account. First, what did you forget?

Forgotten Email

There isn’t an automated way to confirm what email address you use for Showbie but if you’ve been receiving notification emails from Showbie, try signing in with the email address in the To field of the emails.

If you don’t have any notification emails from Showbie, please contact us at support@showbie.com so we can help you recover your account.

For students, teachers can see what email address or username you used to sign up. Please talk to your teacher so that they can help you sign into Showbie! Here’s a guide for teachers on how to find student emails and usernames. They can also reset your password for you in case you don't have an email. 

Forgotten Password

If you linked your Showbie account to your email address, you can request that a link be emailed to you to change your Showbie password. Here’s how to do this:

Teachers - is your school using Showbie Pro?

Great! The administrator for your school’s Showbie account can also reset your password for you by using Showbie’s admin dashboard. Here’s a guide to help your school admin do this.

Google Signup

If you signed up to Showbie with your Google account, please make sure you’re signing in via the Sign in with Google button.

If you can’t sign into Google, please try going through Google’s account support to recover your account.

Next Steps

You’re back in! Now you can change your password to something more memorable. Here’s a guide to help you out.

Other useful guides:

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