NOTE: This article describes allowing services for users who login to the EU data region. Schools that are hosted in the Global data centre should reference the Allowing Showbie Services (Global) page instead.

One of the common reasons that Showbie appears to be down or unavailable is that there is website blocking within the classroom or Wifi environment. Showbie is a secure service (https) and requires domains be added to the allowedlist in most Wifi environments that have content restrictions in place.

Here is a listing of email domains and websites used to operate Showbie that should be added to your allowlist by your IT administrator.

Email:

Email addresses we send correspondence and notifications from:

Showbie App:

Note: Some filters may not require you to put https in front of the URL

Ensure port 443 (https) is available.

Optionally open port 80 (http) to enable auto redirecting of users to secure access.

Showbie Admin App:

Below domains are required for subscription management and admin reports

Video Chat:

Below are domains required only when using the Video Chat feature

Note: Showbie Video Chat may require a direct connection to a number of streaming servers via IP address. If your network blocks connections to external IPs, you may experience issues connecting to Video Chat sessions. We are working to document a solution to this issue, and will share updated information here soon.

Test your settings:

To check if everything is setup correctly, follow these test links:

If done correctly, you'll see a message that says "If you can see this then you have access to this url." That means you're good to go!