Showbie

Having trouble playing voice notes? We've got a fix for you!

Troubleshooting Voice Note Playback

Kenny Dickie

Brinna Smith

Allison Gottlieb

Common questions answered; common problems solved!

FAQs & Troubleshooting

How to keep your Showbie account safe and secure

Security Best Practices for Your Showbie Account

Showbie Best Practices

Support can help you out if you have any questions.

How Do I Contact Showbie Support?

Stay informed of system status and updates

Is Showbie Down Right Now?

Think something should be included in Showbie? Tell us!

Request a Feature

Keep Showbie updated automatically to stay on top of new features!

Enabling Auto-Updates for Showbie

Certain domains and URLs need to be added to your allowlist in order for Showbie to work properly.

Allowing Showbie Services

Certain domains and URLs need to be allowed in order for Showbie to work properly.

Allowing Showbie Services (EU)

Best practices to help with remote eLearning

Resources for Distance Learning with Showbie

Clear out your old classes and assignments without having to upload all of your resources again.

Getting Ready for the New School Year

Some quick tips for an end-of-year cleanup!

Wrapping Up the End of the School Year as a Teacher

Clear your site data so you can keep updated with Showbie PWA

How to Clear Site Data

The Showbie web app works with all modern browsers. Find out more here!

Supported Browsers & Operating Systems

FAQs & Best Practices

Troubleshooting steps if you find email or push notifications from Showbie are not coming through.

Troubleshooting Not Receiving Notifications

A fix for when you've created a wrong account by accident

Accidentally Created a Teacher, Parent or Student account

Not sure which version you're using or if you're updated to the latest version? It's easy to find out!

How to Find Out Which Version of Showbie or iOS You’re Using

Account Settings

Update your browser to make sure that Showbie can record voice notes.

Why Can’t I Record Voice Notes on the Web App?

Enable the Showbie web app to access your device's camera

Changing Browser Permissions for Camera Access

Web App Issues

Camera photos won't appear in my gallery! All you have to do is enable permissions for Showbie to access your photos.

There are no camera roll photos to choose in Showbie

Need more space in your iPad? Clearing memory should help!

How to Clear Storage Space on Your iPad

Help us help you by providing us with a screen recording. Learn how to do that here!

Recording Your iPad Screen for Troubleshooting

Keep your usernames and passwords safe and secure!

iCloud Keychain

iPad Issues

Can't enter Showbie because of an error message? Here's a quick fix!

An SSL Error Prevents Showbie from Working

Why does Showbie keep crashing? Uninstalling the app is a quick and easy fix!

Showbie is Crashing

Classes aren't appearing? Missing classes? Refreshing it usually works.

I Sign in to Showbie but Can’t See My Classes

Trouble uploading files?

Other Errors

Facebook

LinkedIn

Social Media Links

Find answers and get help from Intercom Support and Community Experts

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