Access denied 🚫

When a student tries to join your class, and they get the message:

Error

You do not have permission to access this class.

This is because the student has somehow been blocked from your class. No worries though! Unblocking a student is a quick process.

  • Tap on the class
  • Tap the wrench
  • Tap Class Settings
  • Tap Class Members
  • Tap Show Blocked
  • Find the student and tap on their name – blocked members will appear at the bottom of their section’s list
  • Tap Unblock Student

Other Error Messages and Troubleshooting Solutions:

"Waiting to Join"

How Students Join Classes/ Approving Students to Join

"You have exceeded the total amount of operations that can be performed on this resource" Showbie allows for 20 students to join a class per hour. If the code has been attempted 20 times within an hour this message will appear. Wait one hour before trying the code again.

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