We collected the most frequently asked questions about video chat in this article. If you have a question that isn't covered, feel free to get in touch with us at support@showbie.com.

Basic questions about video chat...

How do I get video chat for my account?

The beta program is available to all Pro schools and district accounts. If you would like to take part in the beta program, please contact us at beta@showbie.com. You must be a school or district administrator to request to be part of the beta program.

We will follow up with more details, and when video chat will be turned on for your account. When video chat is turned on it will be immediately available for all Pro teachers in your account.

What device or operating system do I need for video chat?

Video chat is available on both the web and app versions of Showbie. If you are using video chat on an Apple device, you will need iOS 13 or later.

Certain features of video chat are only available on certain platforms.

  • Video chat recording is only available when using a Chrome browser.
  • Screen sharing is only available through using a web browser.

What powers Showbie's video chat?

We’ve partnered with Norwegian videoconferencing company Whereby to power our Video Chat functionality.

How much will it cost?

During the beta period, planned for June through July 2020, we will be offering Showbie Video Chat to all school and district customers at no cost, including those schools and districts using complimentary COVID-19 licenses. This has been made possible with the generous support of our video partner Whereby.

There will be an additional cost to use Showbie Video Chat after the end of the beta period. Schools and districts will be given advance notice of the pricing as soon as it is finalized.

Is it safe and secure?

Yes. Safety and security have been our overriding priorities for video chat. Both Showbie and Whereby are GDPR compliant, and we have made a number of key decisions to ensure security. Please see this blog post by Cameron, our VP of Product, which goes over these security measures in more depth.

Questions about video chat features...

How many people can be part of a video chat at once?

In the chat, you’ll see a live video feed of up to 12 participants simultaneously, and audio chats up to a total of 50 participants. As the teacher, you can turn off participants' videos, and invite others to turn theirs on to take the stage. Learn more about managing participants video and microphones.

How do I start/end a video chat?

Learn how to start and end a video chat.

How long can I have a video chat run for?

Video chats last for up to 1 hour, and then will automatically end. This is to ensure the safety and security of the chat. If you need a chat for longer than one hour, you can always start the video chat again and participants can rejoin.

How do I mute or turn the video feed on/off for myself or students on a video chat?

At the bottom of the video you will have video feel and mic buttons, to control your own video and mic. Click on the People icon at the bottom to control the mic and videos of others. Learn more about managing yours and participants video feeds and microphones.

How do I record a video chat?

If you are using video chat on Chrome, you are able to record the video chat session. Learn how to record here.

How do I share my screen in video chat?

If you are using video chat on a web browser, you can share your screen. Learn how to share your screen with everyone on the video chat.

Is there a whiteboard feature or text chat feature within the video chat?

Currently, there is not a whiteboard feature or chat feature within video chat.

Can children watch the video chat and look at a document in Showbie at the same time?

Within the chat, there isn't a way to view a document in Showbie. However, if you are working on the web version of Showbie, you could open Showbie in another browser tab to view the document.

See our Collection of Video Chat Articles to learn more about how video chat works.

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