Wondering how email confirmation works? Here are some frequently asked questions to help:
How are email addresses confirmed?
An email (like the screenshot below) with a user-specific link is sent to the teacher’s email address. Once the link is clicked, their email will show up as confirmed (blue checkmark) in the admin dashboard.
How long are the confirmation links valid?
Confirmation links are valid for 24 hours. After that, they will expire and teachers will need a new email confirmation link.
What happens if the link expires?
If the link expires, the teacher’s email will remain unconfirmed until a new confirmation email is sent and the link is clicked.
Teachers can also request a new confirmation email via their profile.
Can confirmation emails be resent?
Confirmation emails can be resent through the admin dashboard using the “Confirm email” action in the teacher’s row.
How can admins tell if an email address is confirmed?
A confirmed email address is indicated by a blue checkmark next to the teacher’s email in the admin dashboard.
Are there other ways to receive a confirmation email?
Teachers will automatically receive confirmation emails when they sign up for a new account (using an email/password) or when they change their email address and as they continue to make additions to Showbie.
What if a teacher doesn’t receive the confirmation email?
Ask the teacher to check their spam or junk folder. If the email still isn’t found, the confirmation email can be resent from the admin dashboard or requested from the teacher’s profile.
Can teacher email addresses be automatically confirmed without a confirmation email?
When a new teacher signs up for their account using a single sign-on option or joins a school through an invite sent from the admin dashboard, their email address will be automatically confirmed.
What happens if a teacher changes their email address?
When a teacher changes their email address, they are automatically sent a confirmation email to their new email address. If that teacher is an approved teacher at a school, the school admin will also receive a notification of the change in email address. This will not affect the teacher’s status at the school.
Does confirming your email address affect your use of Showbie?
Confirming your email address does not currently affect your ability to use Showbie.
Why should I encourage teachers to confirm their email addresses?
Having your teachers confirm their email addresses enhances the security of your Showbie school by making it easier to identify accounts that don’t belong. Having a confirmed email address also allows teachers to easily reset their passwords and can be an early indicator of mistyped email addresses.
What if teachers sign up using SSO (Google, Microsoft, or Feide)?
If a teacher signs up using a single sign-on provider (SSO), their email address will be automatically confirmed.
Still unsure? Reach out to us by sending an email to support@showbie.com!