Have students moved on or left your school or district? If so, deactivating their accounts will help keep your school secure and enable you to focus your management efforts on current, active accounts.
Deactivating a student's account removes their access to Showbie, preventing them from signing-in, while leaving their content visible to teachers and parents (unless they are also blocked from classes and groups).
Please note - deactivating a student is different from deleting a student.
🚨Deactivating a student blocks their access but keeps their account and work.
Deleting a student permanently removes the account and deletes all work and can be requested in accordance with GDPR
Deactivating an Individual Student
Students can be deactivated from the Students tab in the Admin Dashboard using the 3-dot action menu on the row.
Deactivating Multiple Students
To deactivate students in bulk:
Hover over the student you wish to deactivate, and click the select box that appears over their profile picture
Select any additional students you want to deactivate, or use the select box in the header to select all the students on the current page
The bulk actions bar at the bottom of your screen will tell you how many students you have selected
Click the action menu and select 'Deactivate Members'
Viewing Deactivated Student Accounts
To view deactivated student accounts, adjust the filter beside the search bar to show students who's status is deactivated.
Students can be reactivated at any time, but reactivations can only be done individually using the 3-dot menu on the student row.
If a reactivated student had QR code sign-in enabled, this will have to be re-enabled by their teacher.
Deactivated Students In-App
In the Showbie app, deactivated students will be marked with a deactivated badge to identify their status, but will remain in classes and communities unless blocked.
If a student is pending approval (not yet approved by a teacher) in a class or community when they are deactivated, their request will automatically be denied.
To help ensure the privacy and security of school data in Showbie, accounts that have not been active in the past two years have been deactivated according to our data retention policy.
Showbie Admins can reactivate these accounts themselves if necessary through the Admin Dashboard. For any additional inquiries, please reach out to our Support Team.
Reactivating Individual Students
From the Students tab in the Admin Dashboard, click the Filter icon (three stacked lines) next to the search field.
Select Deactivated to display deactivated students in the Student List.
If you only want to see deactivated accounts, deselect the Pending, Member, and Synced Member statuses.
Locate the student account you want to reactivate.
Click the three-dot icon in the student’s row and select Reactivate Account.
⚠️ Accounts can only be reactivated individually. We recommend only reactivating an account if it will be used by an active member at your school.
Content of deactivated accounts remains accessible by class teachers without having to reactivate the account.