All Collections
Privacy & Security
Data Management
Who Showbie shares your data with
Who Showbie shares your data with

Showbie Sub-Processors

Brinna Smith avatar
Written by Brinna Smith
Updated this week

Showbie will never sell your personal data to third parties and does not engage in any personal predictive profiling. 

To support the delivery of our services, to provide customer support, and for the delivery of notifications, Showbie engages with carefully selected data sub-processors. These sub-processors have access to certain customer data in order to perform their tasks.

Prior to engaging any third party, Showbie performs due diligence to assess their privacy, security, and confidentiality practices. All sub-processors rely on either Standard Contractual Clauses or the EU-U.S. Data Privacy Framework to safeguard mechanisms for the transfer of data outside of the EU and are GDPR compliant. Please review our Transfer Impact Assessment for more information on the transfer of data to sub-processors using SCCs.

In addition, we share teacher personal data with other teachers through a teacher’s profile and/or newsfeed, depending on the newsfeed privacy settings. We share teacher’s name and school with students and parents.

We share student personal data only with that student’s teacher(s) and parent(s) and as expressly described in our Privacy Policy and our COPPA Privacy Policy.

Showbie's current sub-processors, their location, and the services they provide are as follows: 

Name

Description

Data Location

Teacher PII Processed

Student PII Processed

EU-U.S DPF Status

Database hosting - all data and content contained in Showbie is stored in AWS.

USA (Virginia) or Sweden (Stockholm)

User Login, User Profile, Class Info, IP Address, School Info, Subscription Info*

User Login, User Profile, IP Address, School Info

Active, including UK Extension

Content delivery network for application performance improvement. CloudFront is a service provided by AWS.

USA

IP Address, Filenames**

IP Address, Filenames**

Active, including UK Extension

File conversion service used for converting files to PDF for use with annotation tools.

Netherlands

Converted files

Converted files

N/A

Notification service for sending product notifications and business-critical communications.

USA

User Profile, Class Info, School Info

User Profile, School Info, Notification content***

Inactive

Product notifications, marketing outreach, and technical support delivery.

USA

User Login, User Profile, IP Address/Location, School Info, Subscription Info*

None****

Active, including UK Extension

Business intelligence tool for surfacing and analyzing user data, and for providing Admin Analytics. Looker is a service provided by Google.

Ireland

User Login, User Profile, Class Info, IP Address/Location, School Info

User Login, User Profile, Class Info, IP Address/Location, School Info

Active, including UK Extension

Collection and transmission of relevant metadata to enable application functionality.

USA

User Login, User Profile, Class Info, IP Address, School Info, Subscription Info*

User Login, User Profile, IP Address, School Info

Active, including UK Extension

Application error monitoring to identify application problems and troubleshoot issues.

USA

IP Address, User Profile

IP Address

Active, including UK Extension

Video streaming tool.

Ireland

User Profile (display name only)

User Profile (display name only)

N/A

*Subscription Info is only included for teacher users who have a purchase history for individual Pro subscriptions.

**CloudFront processes file URLs which may contain PII included in the filename of uploaded content.

***Customer.io can access student information entered in posts that will be shown in email notifications to teachers.

****Intercom may contain student information if students contact customer support directly from our support page (support.showbie.com).


Definitions


PII: Personally Identifiable Information

User Profile: First name, last name, email address, profile picture, login credentials
School Info: School name and location

Class Info: Class name and settings
Subscription Info: Subscription plan and term dates

Metadata: Contextual information such as your device type, operating system, activity timestamps

If you have questions about the third party sub-processors who have access to your personal data, please contact us at privacy@showbie.com.

Did this answer your question?