Showbie will never sell your personal data to third parties and does not engage in any personal predictive profiling.
To support the delivery of our services, to provide customer support, and for the delivery of notifications, Showbie engages with carefully selected data sub-processors. These sub-processors have access to certain customer data in order to perform their tasks.
Prior to engaging any third party, Showbie performs due diligence to assess their privacy, security, and confidentiality practices. All sub-processors rely on Standard Contractual Clauses to safeguard mechanisms for the transfer of data outside of the EU and are GDPR compliant. Please review our Transfer Impact Assessment for more information on the transfer of data to sub-processors using SCCs.
In addition, we share teacher personal data with other teachers through a teacher’s profile and/or newsfeed, depending on the newsfeed privacy settings. We share teacher’s name and school with students and parents.
We share student personal data only with that student’s teacher(s) and parent(s) and as expressly described in our Privacy Policy and our COPPA Privacy Policy.
Showbie's current sub-processors, their location, and the services they provide are as follows:
Name | Description | Data Location | Teacher PII Processed | Student PII Processed |
Amazon Web Services | Database hosting - all data and content contained in Showbie is stored in AWS. | USA (Virginia) or Sweden (Stockholm) | User Login, User Profile, Class Info, IP Address, School Info, Subscription Info* | User Login, User Profile, IP Address, School Info |
CloudFront | Content delivery network for application performance improvement. CloudFront is a service provided by AWS. | USA | IP Address, Filenames** | IP Address, Filenames** |
ConvertAPI | File conversion service used for converting files to PDF for use with annotation tools. | Netherlands | Converted files | Converted files |
Customer.io | Notification service for sending product notifications and business-critical communications. | USA | User Profile, Class Info, School Info | User Profile, School Info, Notification content*** |
Intercom | Product notifications, marketing outreach, and technical support delivery. | USA | User Login, User Profile, IP Address/Location, School Info, Subscription Info* | None**** |
Looker | Business intelligence tool for surfacing and analyzing user data, and for providing Admin Analytics. | Ireland | User Login, User Profile, Class Info, IP Address/Location, School Info | User Login, User Profile, Class Info, IP Address/Location, School Info |
Segment.io | Collection and transmission of relevant metadata to enable application functionality. | USA | User Login, User Profile, Class Info, IP Address, School Info, Subscription Info* | User Login, User Profile, IP Address, School Info |
Sentry | Application error monitoring to identify application problems and troubleshoot issues. | USA | IP Address, User Profile | IP Address |
Whereby | Video streaming tool. | Ireland | User Profile (display name only) | User Profile (display name only) |
*Subscription Info is only included for teacher users who have a purchase history for individual Pro subscriptions.
**CloudFront processes file URLs which may contain PII included in the filename of uploaded content.
***Customer.io can access student information entered in posts that will be shown in email notifications to teachers.
****Intercom may contain student information If students contact customer support directly from our support page (support.showbie.com).
Definitions
PII: Personally Identifiable Information
User Profile: First name, last name, email address, profile picture, login credentials
School Info: School name and location
Class Info: Class name and settings
Subscription Info: Subscription plan and term dates
Metadata: Contextual information such as your device type, operating system, activity timestamps
If you have questions about the third party sub-processors who have access to your personal data, please contact us at privacy@showbie.com.