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Data Handling FAQ for AI in Showbie
Data Handling FAQ for AI in Showbie

Everything you need to know about secure data handling Showbie's AI features

Brinna Smith avatar
Written by Brinna Smith
Updated over a week ago

We're excited to begin including generative AI features in Showbie! Given the power and rapid development of this technology, we understand that you may have questions regarding how your data is handled when interacting with AI tools. Explore our resources below to learn how we keep your data safe while embracing these innovative features!

How safe is using AI in Showbie?

Our AI sub-processor, OpenAI, is held to the same high data privacy and security standards as all other sub-processors. They are GDPR compliant and are certified with leading industry privacy and security standards including ISO27001, SOC 2 and SOC 3. Find OpenAI’s Privacy Policy here, and their Security Portal here for more information

Will students have access to AI in Showbie?

No, our AI feedback feature is solely teacher-facing and will not be visible to students. The extent to which students will experience our AI features is that AI-generated content will be visible to students following review and approval by their teacher.

Will any student data be shared to our sub-processor, OpenAI?

No, there will be no student data shared with OpenAI by our AI feedback feature. The content generated by our AI feature will also require review and approval by the teacher before becoming visible to student users, with options to edit or discard the AI-generated content. As with all of our sub-processors, only the limited, necessary data required to provide the feature will be collected and shared to OpenAI.

Do I have to use Showbie's AI feature?

No. We plan to support a continuous opt-out option for the use of AI, meaning that you or your school/district can select to turn off access to AI features if you don't wish to use them. Additionally, the AI feature will be included in Pro subscriptions so access will be limited to only Pro teachers, and there are no limitations in your use of Showbie if you choose not to engage the AI feature.

That being said, we are taking the opportunity while developing our AI feature to further develop our Gradebook feature. These updates to the Gradebook will be available to all users and will improve your experience when grading student work or providing formal feedback whether you include use of the AI feature or not.

What if the AI-generated content is inaccurate or inappropriate?

We recognize that inaccuracies and biases still exist within the capabilities of generative AI and the content it's trained on, which is why our AI-generated feedback will require review by the teacher before being approved for use with students. Additionally, we will allow users to flag AI-generated content that is inaccurate or inappropriate so that we can work to improve future results.

Are there limits to what I can use as a prompt or ask the AI features to do?

While there are no technical limitations in place, you are discouraged from including personal data (such as names, email addresses, birthdays, etc.) in the content of your prompts, as well as abusive or derogatory language or profanities. OpenAI will monitor prompt inputs for abusive language for up to 30 days after the prompts are received.

Many governments are already imposing restrictions on the use of AI in education, in particular for use in grading student work. Will Showbie's AI feature violate those restrictions?

No, Showbie's AI feature is not viewing student work or providing grades. Instead, the feature will use the grade already provided, in combination with brief, specific feedback from the teacher, as a prompt to generate rich and personalized feedback for the student with a focus on next steps. Student grades will only be included as part of the prompt if the teacher has already provided a grade.

What happens to the data included in my prompts?

Data input into our AI feature as prompts will be stored by OpenAI for a maximum of 30 days in order to monitor for abusive language before being fully deleted. Additionally, we may locally store your prompt data temporarily in order to improve your subsequent prompts and results. Data provided to OpenAI by Showbie in the form of a prompt is not used for further training of the OpenAI model.

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