One of the common reasons that Showbie appears to be down or unavailable is that there is website blocking within the classroom or Wifi environment. Showbie is a secure service (https) and requires whitelisting in most Wifi environments that have content restrictions in place.
Here is a listing of email domains and websites used to operate Showbie that should be whitelisted by your IT administrator.
NOTE: This article describes whitelist services for users who login to the default data region (US). Schools that are hosted in the EU data centre should reference the Whitelisting Showbie Services (EU) page instead.
Email addresses we send correspondence and notifications from:
Showbie App Whitelisting
Note: Some filters may not require you to put https in front of the URL
https://showbie.com (Showbie marketing homepage)
https://*.showbie.com (Showbie main app)
https://showbie*.s3.amazonaws.com (file storage, upload/download)
https://*.amplitude.com (product analytics)
https://*.cloudfront.net (content delivery network)
Note: it is not recommended to add cloudfront.net as a wildcard entry. Please use the exact match URLs below.
Exact match whitelist
Ensure port 443 (https) is available.
Optionally open port 80 (http) to enable auto redirecting of users to secure access.
⚠️ If users are experiencing issues uploading files, you may need to add these urls ⚠️
Showbie Admin App
Below domains are required for subscription management and admin reports
Below are domains required only when using the Video Chat feature
Note: Showbie Video Chat may require a direct connection to a number of streaming servers via IP address. If your network blocks connections to external IPs, you may experience issues connecting to Video Chat sessions. We are working to document a solution to this issue, and will share updated information here soon.
If your school signs on with an SSO provider you will also need to whitelist the authentication providers URLs.
Google SSO: https://accounts.google.com/ and https://www.googleapis.com/
Microsoft SSO: https://account.live.com/ and https://login.live.com and https://login.microsoftonline.com/
Test your settings
To check if everything is setup correctly, follow these test links:
If done correctly, you'll see a message that says "If you can see this then you have access to this url." That means you're good to go!