One of the common reasons that Showbie appears to be down or unavailable is that there is website blocking within the classroom or Wifi environment. Showbie is a secure service (https) and requires whitelisting in most Wifi environments that have content restrictions in place.

Here is a listing of email domains and websites used to operate Showbie that should be whitelisted by your IT administrator.

Email Whitelisting

Email addresses we send correspondence and notifications from:

  • showbie.com
  • showbiemail.com
  • showbie.uservoice.com
  • delivery.customeriomail.com
  • *.fonts.net
  • post.xero.com
  • *.google.com
  • google-analytics.com
  • *.intercom.io
  • *.intercomcdn.com

Website Whitelisting

Note: Some filters may not require you to put https in front of the URL

Ensure port 443 (https) is available.

Optionally open port 80 (http) to enable auto redirecting of users to secure access.

Video Chat

Below are domains required only when using the Video Chat feature

Note: Showbie Video Chat may require a direct connection to a number of streaming servers via IP address. If your network blocks connections to external IPs, you may experience issues connecting to Video Chat sessions. We are working to document a solution to this issue, and will share updated information here soon.

Test your settings

To check if everything is setup correctly, follow these test links:

If done correctly, you'll see a message that says "If you can see this then you have access to this url." That means you're good to go! 

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