One of the common reasons that Showbie appears to be down or unavailable is that there is website blocking within the classroom or Wifi environment. Showbie is a secure service (https) and requires whitelisting in most Wifi environments that have content restrictions in place.
Here is a listing of email domains and websites used to operate Showbie that should be whitelisted by your IT administrator.
Email addresses we send correspondence and notifications from:
Note: Some filters may not require you to put https in front of the URL
- For non-fine grain web filters please whitelist: amazonaws.com, cloudfront.net, showbie.com
Also ensure the following ports are available:
- 80 (http)
- 443 (https)
- https://showbie.whereby.com/ (Only required if you're using the Video Chat Beta feature)
- https://turnserver.appearin.net/ (Only required if you're using the Video Chat Beta feature)
Note: Showbie Video Chat Beta may require a direct connection to a number of streaming servers via IP address. If your network blocks connections to external IPs, you may experience issues connecting to Video Chat sessions. We are working to document a solution to this issue, and will share updated information here soon.
To check if everything is setup correctly, follow these test links:
If done correctly, you'll see a message that says "If you can see this then you have access to this url." That means you're good to go!