Whitelisting Showbie Services
Certain domains and URLs need to be whitelisted for Showbie to work properly.
Kenny Dickie avatar
Written by Kenny Dickie
Updated yesterday

One of the common reasons that Showbie appears to be down or unavailable is that there is website blocking within the classroom or Wifi environment. Showbie is a secure service (https) and requires whitelisting in most Wifi environments that have content restrictions in place.

Here is a listing of email domains and websites used to operate Showbie that should be whitelisted by your IT administrator.

NOTE: This article describes whitelist services for users who login to the default data region (US). Schools that are hosted in the EU data centre should reference the Whitelisting Showbie Services (EU) page instead.

Email Whitelisting

Email addresses we send correspondence and notifications from:

  • showbie.com

  • showbiemail.com

  • delivery.customeriomail.com

  • *.fonts.net

  • post.xero.com

  • *.google.com

  • *.intercom.io

  • *.intercomcdn.com

Showbie App Whitelisting

Note: Some filters may not require you to put https in front of the URL

Wildcard whitelist

Exact match whitelist

Ensure port 443 (https) is available.

Optionally open port 80 (http) to enable auto redirecting of users to secure access.

⚠️ If users are experiencing issues uploading files, you may need to add these urls ⚠️

Showbie Admin App

Below domains are required for subscription management and admin reports

Video Chat

Below are domains required only when using the Video Chat feature

Note: Showbie Video Chat may require a direct connection to a number of streaming servers via IP address. If your network blocks connections to external IPs, you may experience issues connecting to Video Chat sessions. We are working to document a solution to this issue, and will share updated information here soon.

SSO Authentication

If your school signs on with an SSO provider you will also need to whitelist the authentication providers URLs.

Test your settings

To check if everything is setup correctly, follow these test links:

If done correctly, you'll see a message that says "If you can see this then you have access to this url." That means you're good to go! 

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