Instead of a screenshot, send us a screen recording so we know exactly what to look for! 🔍

To get started, go to your iPad Settings.

  1. Tap on Control Centre then Customize Controls
  2. Tap on the green + symbol to add Screen Recording to your control centre. If it's already included, it'll have a red - symbol instead.
  3. From the home screen, swipe up from the bottom of the screen to reveal the control centre. 
  4. Tap on the recording icon (looks like a circle inside a circle) to start recording. You can also tap and hold on it to reveal more options such as turning on the microphone for audio recording.

Here's a quick video showcasing how screen recording works on the iPad.

Once you start recording, the status bar at the top will turn red. This will let you know whether or not you're recording your screen! 

To end the recording, open the control centre once more and tap the record icon again. You'll get a notification on your device saying that your recording has been saved to Photos

After that, open the Showbie app and tap on the ? icon on the bottom right corner and Contact Support. Attach your video and we can help you from there! 

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