Having a strong and secure password will ensure that you keep personal information in your Showbie account safe, and will keep any data in your Showbie account protected.
When creating your password, the following requirements are in place:
Admins, Teachers & Parents
Password must be at least 8 characters and must include a number, both uppercase and lowercase letters, and a symbol (!, @, #, etc).
Students
Password must be at least 8 characters.
*Please note that enabling single sign on (SSO) is also a good alternative to keeping your Showbie Account secure.
Tips for creating a strong password:
Make sure your password is unique. Include a combination of uppercase and lowercase letters, numbers, and special characters (e.g., !, @, #, $, %). The more diverse your password is, the stronger it becomes!
Make your password long and memorable. Avoid using easily guessable information like your name, birthdate, address, or phone number.
Use a unique password for each online account you have. Re-using passwords across multiple accounts puts you at risk if one of them gets compromised.
Generate random passwords that don't follow predictable patterns. Avoid common patterns like "12345" or "qwerty."
What should you do if you think your Showbie password has been compromised?
Admins, Teachers, and Parents
Reset your password by following the steps listed in this article below
Teachers can also contact their Showbie Admin. The Admin can send a password reset email from the Admin Dashboard.
If you are unable to reset your password or have any trouble, please contact us at support@showbie.com.
Students
Please contact your teacher and/or school.
If your email address is linked to your account, reset your password by following the steps in this article below
More information on maintaining a secure Showbie account can be found here:
Resetting your Password
The below message appears if the password you enter at sign in doesn’t match the password Showbie has saved. But no worries! There’s a couple different ways to recover your account.
Unable to Login
Invalid username and/or password.
1. Forgotten Email
There isn’t an automated way to confirm what email address you use for Showbie but if you’ve been receiving notification emails from Showbie, try signing in with the email address in the 'To' field of the emails.
If you don’t have any notification emails from Showbie, please contact us at support@showbie.com so we can help you recover your account.
For students: teachers can find the username or email for your account and reset your password for you. Please get in touch with them if you need help accessing your account.
2. Forgotten Password
If you linked your Showbie account to your email address, you can request that a link be emailed to you to change your Showbie password by clicking Forgot Password at sign in:
Teachers - is your school using Showbie Pro?
Great! The administrator for your school’s Showbie account can also reset your password for you by using Showbie’s admin dashboard. Here’s a guide to help your school admin do this.
Google Signup
If you signed up for Showbie with your Google account, please make sure you’re signing in via the Sign in with Google button.
Changing your Password is Easy!
Now that you're back in, you can change your password to something more memorable.
Tap your name or profile picture in the bottom left corner on the iOS Showbie app. If you’re using the web version of Showbie, you’ll find it in the top right corner.
Tap Sign-In & Security
Tap Change Password
Input both your current and new password then tap Change Password
