Keeping your password secure helps protect your personal information and your Showbie account. Whether you've forgotten your password, can't remember your email address, or simply want to update your password, this guide will walk you through the available options.
Can't sign in?
The below message appears if the password you enter at sign in doesn’t match the password Showbie has saved. Don’t worry - there are a few ways to recover your account.
Unable to Login
Invalid username and/or password.
Can't remember your email address?
There isn't currently a way to automatically retrieve the email address associated with your Showbie account, but if you’ve been receiving notification emails from Showbie, try signing in with the email address in the 'To' field of the emails.
IIf you can't identify your email address and are a teacher, please contact our support team so we can help you recover your account.
For students, contact your teacher or Showbie Admin who can:
find your username or email address
reset your password
help you regain access to your account
Can't remember your password?
If your Showbie account is linked to your email address, you can request that a link be emailed to you to change your Showbie password by clicking Forgot Password at sign in:
Go to the Showbie sign-in page
Click Forgot Password
Follow the instructions in the email sent to you
Signed up with Google, Microsoft, Feide or UniLogin?
If you signed up for Showbie with SSO, please make sure you’re signing in via the corresponding SSO button.
Think your Password has been compromised?
Admins, Teachers & Parents
Reset your password using the steps below under 'Changing your Password'
Teachers can also contact their Showbie Admin, who can send a reset email
If you’re unable to reset your password, contact our support team for assistance.
Students
Contact your teacher or school for help
If your email is linked to your account, you can reset your password using the steps below
Changing your Password
You can always change your password to something memorable and secure to you.
Password Requirements
User | Password requirements |
Admins, Teachers & Parents | At least 8 characters, including one uppercase letter, one lowercase letter, one number, and one symbol. |
Students | At least 8 characters. |
💡 If your school uses Google, Microsoft, Feide, or UniLogin, you can sign in with your Single Sign-On (SSO) account instead of creating a separate Showbie password.
Tips for Strong Passwords
Make it unique – Don’t reuse passwords across multiple accounts
Use a mix of characters – Combine uppercase, lowercase, numbers, and symbols
Keep it long but memorable – Longer passwords are harder to guess
Avoid personal information – Don’t use names, birthdays, or addresses
Avoid common patterns – Such as 12345 or qwerty
Once you're signed in, you can change your password from your account settings on both the web and iPad.
Tap your name or profile picture.
On iPad, tap your profile in the bottom-left corner.
On web, click your profile in the top-right corner.
Select Sign-In & Security.
Tap Change Password.
Enter your current password.
Enter your new password.
Tap Change Password.
Troubleshooting
Not receiving password reset emails?
If you're not receiving emails after requesting a password reset, there is a chance your account was set up with SSO. Please try logging in with the SSO provider.
If you use Google, Microsoft, Feide, or UniLogin to sign in, your password is managed by that provider and cannot be reset in Showbie.
If you're still not receiving emails and your account was not set up using SSO, please contact support@showbie.com or use the chat widget to contact our team for assistance.
Still having trouble signing in?
Make sure your internet connection is stable.
Double-check that your password meets the requirements.
Contact your teacher, school administrator, or our support team if you still need assistance.