Showbie FAQs and Troubleshooting

Common questions answered; common problems solved!

33 articles in this collection
Written by Morgan Patzelt, Carvin Palanca, and Christianne

Is Showbie down right now?

Showbie system status and uptime reporting
Written by Morgan Patzelt
Updated over a week ago

Supported Browsers

The Showbie web app works with all modern browsers. Find out more here!
Written by Carvin Palanca
Updated over a week ago

How to Buy Pro

Looking to get Showbie Pro? Learn how here!
Written by Carvin Palanca
Updated over a week ago

What's New In Showbie?

Keep up-to-date with the new features in Showbie!
Written by Carvin Palanca
Updated over a week ago

Release Notes

An archived list of our previous versions over the years
Written by Carvin Palanca
Updated over a week ago

Whitelisting Showbie Services

Certain domains and URLs need to be whitelisted for Showbie to work properly.
Written by Carvin Palanca
Updated over a week ago

How to Find Out Which Version of Showbie or iOS You’re Using

Not sure which version you're using or if you're updated to the latest version? It's easy to find out!
Written by Carvin Palanca
Updated over a week ago

Showbie is Crashing

Why does Showbie keep crashing? Uninstalling the app is a quick and easy fix!
Written by Carvin Palanca
Updated over a week ago

Missing Classes

Written by Christianne
Updated over a week ago

Changing Browser Permissions for Recording Voice Notes

Enable the Showbie web app to access your device's mic to record voice notes
Written by Christianne
Updated over a week ago

Recording Your iPad Screen for Troubleshooting (iOS 11)

Help us help you by providing us with a screen recording. Learn how to do that here!
Written by Carvin Palanca
Updated over a week ago

Accidentally Made a Teacher Account

A guide for students or parents who've created a teacher account by mistake
Written by Christianne
Updated over a week ago

Enabling Auto-Updates for Showbie

Keep Showbie updated automatically to stay on top of new features!
Written by Carvin Palanca
Updated over a week ago

Showbie is No Longer Supported

Older versions of Showbie are no longer supported.
Written by Carvin Palanca
Updated over a week ago

Showbie giving error when saving in a file on iOS 7

Experiencing an iOS 7 error?
Written by Carvin Palanca
Updated over a week ago

Why Can't I Play Voice Notes on the Web

Having trouble playing voice notes on the web? We got a fix for you!
Written by Carvin Palanca
Updated over a week ago

Why Can’t I Record Voice Notes on the Web App?

Update your browser to make sure that Showbie can record voice notes.
Written by Carvin Palanca
Updated over a week ago

How to Clear Storage Space on Your iPad

Need more space in your iPad? Clearing memory should help!
Written by Carvin Palanca
Updated over a week ago

No Sound for Voice Notes and Videos?

Having troubles with sound for your voice notes and videos? Make sure you allow Showbie access to your microphone!
Written by Carvin Palanca
Updated over a week ago

I Sign in to Showbie but Can’t See My Classes

Classes aren't appearing? Refreshing it usually works.
Written by Carvin Palanca
Updated over a week ago

Where to Find Crash Logs

Showbie is crashing - there a couple ways to fix this!
Written by Carvin Palanca
Updated over a week ago

There are no camera roll photos to choose in Showbie

Camera photos won't appear in my gallery! All you have to do is enable permissions for Showbie to access your photos.
Written by Carvin Palanca
Updated over a week ago

How Do I Contact Showbie Support?

Support can help you out if you have any questions.
Written by Carvin Palanca
Updated over a week ago

An SSL Error Prevents Showbie from Working

Can't enter Showbie because of an error message? Here's a quick fix!
Written by Carvin Palanca
Updated over a week ago

Moving a Student to Another Class

A workaround to move a student from one class to another.
Written by Christianne
Updated over a week ago

Getting Ready for the New School Year

Clear out your old classes and assignments without having to upload all of your resources again.
Written by Christianne
Updated over a week ago

How Do I Add Students to My Class?

Students can join your class using the class code.
Written by Christianne
Updated over a week ago

How Would Showbie Look from the Student Perspective?

Written by Christianne
Updated over a week ago

iOS Notifications Aren't Working

Not receiving any notifications? We may have a solution for you.
Written by Carvin Palanca
Updated over a week ago

Summer 2017 Pro Changes FAQ

Free annotation tools, assignment limits, and other changes that were implemented in the summer of 2017.
Written by Christianne
Updated over a week ago

Accidentally Made a Student Account

A fix for when you've created a student account by accident
Written by Carvin Palanca
Updated over a week ago

Student Does Not Have Permission to Join Class

What to do when a student is blocked from your class.
Written by Christianne
Updated over a week ago

Why Can’t I Annotate my Document?

An explanation for why the annotation tools don't appear.
Written by Christianne
Updated over a week ago