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Showbie FAQs and Troubleshooting
Showbie FAQs and Troubleshooting
Common questions answered; common problems solved!
32 articles in this collection
Written by
Kenny Dickie
and
Allison Gottlieb
Showbie’s EU Data Centre
Showbie now has a data centre in Stockholm, Sweden! 🇸🇪
Written by
Allison Gottlieb
Updated over a week ago
Wrapping Up the End of the School Year as a Teacher
Some quick tips for an end-of-year cleanup!
Written by
Allison Gottlieb
Updated over a week ago
Is Showbie Down Right Now?
Stay informed of system status and updates
Written by
Kenny Dickie
Updated over a week ago
Trouble uploading files?
Written by
Kenny Dickie
Updated over a week ago
Request a Feature
Think something should be included in Showbie? Tell us!
Written by
Kenny Dickie
Updated over a week ago
Changing Browser Permissions for Camera Access
Enable the Showbie web app to access your device's camera
Written by
Kenny Dickie
Updated over a week ago
Supported Browsers
The Showbie web app works with all modern browsers. Find out more here!
Written by
Kenny Dickie
Updated over a week ago
What's New In Showbie?
Keep up-to-date with the new features in Showbie!
Written by
Kenny Dickie
Updated over a week ago
How to Buy Pro
Looking to get Showbie Pro? Learn how here!
Written by
Kenny Dickie
Updated over a week ago
Whitelisting Showbie Services
Certain domains and URLs need to be whitelisted for Showbie to work properly.
Written by
Kenny Dickie
Updated over a week ago
How to Find Out Which Version of Showbie or iOS You’re Using
Not sure which version you're using or if you're updated to the latest version? It's easy to find out!
Written by
Kenny Dickie
Updated over a week ago
Showbie is Crashing
Why does Showbie keep crashing? Uninstalling the app is a quick and easy fix!
Written by
Kenny Dickie
Updated over a week ago
Changing Browser Permissions for Recording Voice Notes
Enable the Showbie web app to access your device's mic to record voice notes
Written by
Kenny Dickie
Updated over a week ago
Recording Your iPad Screen for Troubleshooting
Help us help you by providing us with a screen recording. Learn how to do that here!
Written by
Kenny Dickie
Updated over a week ago
Accidentally Made a Teacher Account
A guide for students or parents who've created a teacher account by mistake
Written by
Kenny Dickie
Updated over a week ago
Enabling Auto-Updates for Showbie
Keep Showbie updated automatically to stay on top of new features!
Written by
Kenny Dickie
Updated over a week ago
Showbie is No Longer Supported
Older versions of Showbie are no longer supported.
Written by
Kenny Dickie
Updated over a week ago
Why Can't I Play Voice Notes on the Web
Having trouble playing voice notes on the web? We got a fix for you!
Written by
Kenny Dickie
Updated over a week ago
Why Can’t I Record Voice Notes on the Web App?
Update your browser to make sure that Showbie can record voice notes.
Written by
Kenny Dickie
Updated over a week ago
How to Clear Storage Space on Your iPad
Need more space in your iPad? Clearing memory should help!
Written by
Kenny Dickie
Updated over a week ago
No Sound for Voice Notes and Videos?
Having troubles with sound for your voice notes and videos? Make sure you allow Showbie access to your microphone!
Written by
Kenny Dickie
Updated over a week ago
I Sign in to Showbie but Can’t See My Classes
Classes aren't appearing? Missing classes? Refreshing it usually works.
Written by
Kenny Dickie
Updated over a week ago
There are no camera roll photos to choose in Showbie
Camera photos won't appear in my gallery! All you have to do is enable permissions for Showbie to access your photos.
Written by
Kenny Dickie
Updated over a week ago
How Do I Contact Showbie Support?
Support can help you out if you have any questions.
Written by
Kenny Dickie
Updated this week
An SSL Error Prevents Showbie from Working
Can't enter Showbie because of an error message? Here's a quick fix!
Written by
Kenny Dickie
Updated over a week ago
Moving a Student to Another Class
A workaround to move a student from one class to another.
Written by
Kenny Dickie
Updated over a week ago
Getting Ready for the New School Year
Clear out your old classes and assignments without having to upload all of your resources again.
Written by
Kenny Dickie
Updated over a week ago
How Would Showbie Look from the Student Perspective?
Written by
Kenny Dickie
Updated over a week ago
Troubleshooting Not Receiving Notifications
Troubleshooting steps if you find email or push notifications from Showbie are not coming through.
Written by
Kenny Dickie
Updated over a week ago
Accidentally Made a Student/Parent Account instead of a Teacher Account
A fix for when you've created a student account by accident
Written by
Kenny Dickie
Updated over a week ago
Why Can’t I Annotate my Document?
An explanation for why the annotation tools don't appear.
Written by
Kenny Dickie
Updated over a week ago
Student Does Not Have Permission to Join Class
What to do when a student is blocked from your class.
Written by
Kenny Dickie
Updated over a week ago