Showbie FAQs and Troubleshooting

Common questions answered; common problems solved!

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32 articles in this collection
Written by Kenny Dickie and Allison Gottlieb

Showbie’s EU Data Centre

Showbie now has a data centre in Stockholm, Sweden! 🇸🇪
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Written by Allison Gottlieb
Updated over a week ago

Wrapping Up the End of the School Year

Some quick tips for an end-of-year cleanup!
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Written by Allison Gottlieb
Updated over a week ago

Is Showbie Down Right Now?

Stay informed of system status and updates
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Written by Kenny Dickie
Updated over a week ago

Trouble uploading files?

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Written by Kenny Dickie
Updated over a week ago

Request a Feature

Think something should be included in Showbie? Tell us!
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Written by Kenny Dickie
Updated over a week ago

Changing Browser Permissions for Camera Access

Enable the Showbie web app to access your device's camera
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Written by Kenny Dickie
Updated over a week ago

Supported Browsers

The Showbie web app works with all modern browsers. Find out more here!
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Written by Kenny Dickie
Updated over a week ago

What's New In Showbie?

Keep up-to-date with the new features in Showbie!
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Written by Kenny Dickie
Updated over a week ago

How to Buy Pro

Looking to get Showbie Pro? Learn how here!
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Written by Kenny Dickie
Updated over a week ago

Whitelisting Showbie Services

Certain domains and URLs need to be whitelisted for Showbie to work properly.
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Written by Kenny Dickie
Updated over a week ago

How to Find Out Which Version of Showbie or iOS You’re Using

Not sure which version you're using or if you're updated to the latest version? It's easy to find out!
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Written by Kenny Dickie
Updated over a week ago

Showbie is Crashing

Why does Showbie keep crashing? Uninstalling the app is a quick and easy fix!
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Written by Kenny Dickie
Updated over a week ago

Changing Browser Permissions for Recording Voice Notes

Enable the Showbie web app to access your device's mic to record voice notes
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Written by Kenny Dickie
Updated over a week ago

Recording Your iPad Screen for Troubleshooting

Help us help you by providing us with a screen recording. Learn how to do that here!
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Written by Kenny Dickie
Updated over a week ago

Accidentally Made a Teacher Account

A guide for students or parents who've created a teacher account by mistake
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Written by Kenny Dickie
Updated over a week ago

Enabling Auto-Updates for Showbie

Keep Showbie updated automatically to stay on top of new features!
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Written by Kenny Dickie
Updated over a week ago

Showbie is No Longer Supported

Older versions of Showbie are no longer supported.
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Written by Kenny Dickie
Updated over a week ago

Why Can't I Play Voice Notes on the Web

Having trouble playing voice notes on the web? We got a fix for you!
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Written by Kenny Dickie
Updated over a week ago

Why Can’t I Record Voice Notes on the Web App?

Update your browser to make sure that Showbie can record voice notes.
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Written by Kenny Dickie
Updated over a week ago

How to Clear Storage Space on Your iPad

Need more space in your iPad? Clearing memory should help!
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Written by Kenny Dickie
Updated over a week ago

No Sound for Voice Notes and Videos?

Having troubles with sound for your voice notes and videos? Make sure you allow Showbie access to your microphone!
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Written by Kenny Dickie
Updated over a week ago

I Sign in to Showbie but Can’t See My Classes

Classes aren't appearing? Missing classes? Refreshing it usually works.
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Written by Kenny Dickie
Updated over a week ago

There are no camera roll photos to choose in Showbie

Camera photos won't appear in my gallery! All you have to do is enable permissions for Showbie to access your photos.
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Written by Kenny Dickie
Updated over a week ago

How Do I Contact Showbie Support?

Support can help you out if you have any questions.
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Written by Kenny Dickie
Updated over a week ago

An SSL Error Prevents Showbie from Working

Can't enter Showbie because of an error message? Here's a quick fix!
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Written by Kenny Dickie
Updated over a week ago

Moving a Student to Another Class

A workaround to move a student from one class to another.
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Written by Kenny Dickie
Updated over a week ago

Getting Ready for the New School Year

Clear out your old classes and assignments without having to upload all of your resources again.
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Written by Kenny Dickie
Updated over a week ago

How Would Showbie Look from the Student Perspective?

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Written by Kenny Dickie
Updated over a week ago

Troubleshooting Not Receiving Notifications

Troubleshooting steps if you find email or push notifications from Showbie are not coming through.
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Written by Kenny Dickie
Updated over a week ago

Accidentally Made a Student/Parent Account instead of a Teacher Account

A fix for when you've created a student account by accident
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Written by Kenny Dickie
Updated over a week ago

Why Can’t I Annotate my Document?

An explanation for why the annotation tools don't appear.
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Written by Kenny Dickie
Updated over a week ago

Student Does Not Have Permission to Join Class

What to do when a student is blocked from your class.
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Written by Kenny Dickie
Updated over a week ago